FREQUENTLY ASKED QUESTIONS

Question 1

How do I check the status of my order?

Answer

Mark Zunino Masks are made to order and generally take 3-10 business days for production. Once your order has shipped, you will receive an email with a tracking number. If you do not receive this email, please contact markzunino@mac.com to check on the status of your order.

Question 2

What if my products are damaged upon arrival?

Answer

Please email us right away at markzunino@mac.com with your order number in the subject line of the email. Mark Zunino assumes no responsibility for products lost or damaged during shipment.

Question 3

I never received my package. What should I do?

Answer

Please email us at markzunino@mac.com if you do not receive your order after a reasonable period of time. Mark Zunino is not responsible for packages once they have been consigned to USPS for delivery to your shipping address. However, we would be happy to contact USPS to inquire about your package. Mark Zunino is not able to refund or replace stolen packages that have been confirmed as delivered.